Refund Policy

1. Overview

This Refund Policy describes the conditions under which Domain ("we," "us," or "our") may issue refunds for purchases made through our platform at domain.info. By completing a purchase, you acknowledge and agree to the terms described in this policy.

2. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. To be considered eligible, a request must generally meet the following criteria:

• The request is submitted within the applicable refund window described in Section 3.
• The purchased service or product has not been substantially used, accessed, or consumed.
• The request is accompanied by a clear explanation of the reason for the refund.
• The purchase was made directly through our platform and not through a third-party reseller or partner.

3. Refund Windows

The following timeframes apply to refund eligibility based on product or service type:

Product or Service Type	Refund Window	Conditions
Single-purchase courses or assessments	7 days from purchase date	Less than 20% of content accessed
Subscription plans (monthly)	3 days from billing date	No active usage during the billing period
Subscription plans (annual)	14 days from initial purchase	Less than 10% of included content accessed
Promotional or discounted purchases	Not eligible	All sales final unless otherwise stated
Gift purchases	7 days from purchase date	Unredeemed only

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Purchases where the full content, certificate, or deliverable has already been accessed or downloaded.
• Subscription fees for periods already elapsed after the initial refund window.
• Add-on features, one-time boosts, or consumable in-platform items.
• Purchases made using promotional credits, referral rewards, or bonus balances.
• Any service explicitly marked as non-refundable at the time of purchase.

5. How to Request a Refund

To initiate a refund request, please contact our support team using one of the following methods:

• Email: [email protected]
• Phone: +1 204 958 6880
• WhatsApp: Chat via WhatsApp

Your request should include the following information:

• Full name and email address associated with your account.
• Date of purchase and order or transaction reference number.
• Name of the product or service purchased.
• A brief description of the reason for your refund request.

6. Processing and Timeline

Once a refund request is received, we will acknowledge it within 2 business days. Our team will review the request and notify you of the outcome within 5 business days of receipt.

Approved refunds will be issued to the original payment method used at the time of purchase. Please allow the following timeframes for the refund to reflect:

• Credit or debit card: 5–10 business days, depending on your card issuer.
• Digital wallets or third-party payment processors: 3–7 business days.
• Bank transfers: Up to 10 business days.

We are not responsible for delays caused by financial institutions or payment processors.

7. Partial Refunds

In certain circumstances, we may offer a partial refund where full eligibility is not met but extenuating circumstances are present. Partial refunds are issued at our sole discretion and are calculated based on the proportion of the service not yet used or accessed at the time the request is submitted.

8. Technical Issues and Service Failures

If a refund request arises from a confirmed technical failure, service outage, or delivery error on our part, we will prioritize the review and, where confirmed, issue a full refund regardless of the standard eligibility window. Please provide any relevant screenshots, error messages, or supporting documentation when submitting such a request.

9. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Unauthorized chargebacks may result in the suspension of your account pending resolution. We are committed to resolving billing concerns promptly and fairly through direct communication.

10. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with a revised "Last Updated" date. Continued use of our services following any such change constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

11. Contact Us

If you have any questions about this Refund Policy or need assistance with a purchase, please reach out to us: